“A culture truly changes only when a new way of operating has been shown to succeed over some minimum period of time.” “A guiding coalition made up only of managers—even superb managers who are wonderful people—will cause major change efforts to fail.” “A guiding coalition with good managers but poor leaders will not succeed. A
“All we are doing is looking at the time line, from the moment the customer gives us an order to the point when we collect the cash. And we are reducing that time line by removing the non-value-adding wastes.” “Ask ‘why’ five times about every matter.” “Costs do not exist to be calculated. Costs exist
“Above all, success in business requires two things: a winning competitive strategy, and superb organizational execution. Distrust is the enemy of both. I submit that while high trust won’t necessarily rescue a poor strategy, low trust will almost always derail a good one. “ “Admission of ignorance is often the first step in our education.”
“A clear purpose will unite you as you move forward, values will guide your behavior, and goals will focus your energy.” “An effective leader must step back, look at the big picture, and make sure the important things are not being pushed out of the way by the seemingly urgent needs of the moment.” “An
“A person’s name is to that person the sweetest and most important sound in any language.” “Actions speak louder than words, and a smile says, I like you, you make me happy, I am glad to see you.” “All men have fears, but the brave put down their fears and go forward.” “Any fool can