Blog
Business Quotes by Elon Musk
“A company is a group organized to create a product or service, and it is only as good as its people and how excited they are about creating.” “Any product that needs a manual to work is broken.” “Brand is just a perception, and perception will match reality over time. Sometimes it will be ahead,
Customer Service: Expense or Investment?
While touting their commitment to customer service, many companies have actually pared their customer service staffing recently and are now using artificial intelligence to assess how far they can stretch, yes stretch, their customers’ patience without loosing them. Some companies informally refer to this threshold as the “break point”. From physical wait lines, to wait
Business Quotes by Jack Welch
“An organization’s ability to learn, and translate that learning into action rapidly, is the ultimate competitive advantage.” “Change before you have to.” “Common mission trap for companies: trying to be all things to all people at all times.” “Control your own destiny or someone else will.” “Face reality as it is, not as it was
Observations: Omnichannel Inventory Improvement
I was visiting a big box retailer with my daughter to purchase a new board game. The company is publicly traded with a large, multi-billion-dollars market capitalization. We had checked online and they were supposed to have the game in stock, but we could not find it. After a while, we asked for help and
Corporate Culture Markers
How do your employees respond when the decisions that they need to make, either internally or externally, are not guided by their employee manuals and their managers are not around? Identify those behaviors and you will see the direct influence of your corporate culture, and appreciate its importance. Do you want to proactively drive your